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    Legal • July 2026

    Refund Policy

    Last updated: July 23, 2026. We want you to feel confident trying FlipHunt. This policy explains how billing works and when refunds apply. All prices are in Canadian dollars (CAD).

    How Billing Works

    • You start with a 7-day free trial with full access.
    • If you do not cancel before the trial ends, your card is charged $15 CAD plus applicable taxes for the first month.
    • After that, billing recurs monthly on the same calendar date, until you cancel.
    • You can cancel anytime from Settings → Billing or by emailing support@fliphunt.ca. Access continues to the end of the current period.

    Subscription Refunds

    If this is your first paid month after the trial, you may request a full refund within 7 days of the first charge. Email support@fliphunt.ca within that window and we will refund the $15 plus taxes paid for that first month.

    This 7-day window exists so you can test billing with real data after the trial. We built it for honest cases where the tool was not the right fit. Please do not subscribe, export or scrape data, then request a refund.

    How to Request a Refund

    1. Email support@fliphunt.ca from the email address on your account.
    2. Include subject line: "Refund request" and your account email if different.
    3. Tell us briefly why FlipHunt did not work for you. This helps us improve and is not required for the refund.

    We review refund requests within one business day. Approved refunds go back to your original payment method via Stripe.

    Non-Refundable Situations

    • After the first 7 days: once you are beyond 7 days after the first charge, monthly charges are not refundable, including months where you did not log in.
    • Partial months: we do not prorate or refund unused portions of a month after cancellation. You keep access until the period ends.
    • Previous renewals: we do not refund past months, even if you forgot to cancel.
    • Chargeback abuse: filing a chargeback instead of contacting us may result in account termination.

    If you are a Quebec consumer, the mandatory protections under the Consumer Protection Act apply in addition to this policy.

    Processing Time

    Once approved, refunds are issued within 2 business days. Stripe processing can take 5 to 10 business days to appear in your bank statement depending on your card issuer. You will receive an email confirmation when the refund is processed.

    Exceptional Cases

    If you experienced a billing error (double charge, charged after cancellation confirmation), email us right away. We correct genuine billing errors regardless of the 7-day window.

    Contact

    Questions? support@fliphunt.ca — we respond within one business day from Ontario, Canada.